The balance of power in the energy industry needs to change. The intermittency of renewable supply and the constant demands of the grid mean that we still rely on less efficient, more expensive and unsustainable fossil fuels to keep the lights on.
At Gridfuse, our mission is to shift this balance through technology. To shift the balance of inputs, so that renewables become the world's main source of electricity. To shift the balance of the grid by building renewable power pools that can balance themselves in the face of unpredictability and intermittency.
It takes a unique team to meet this vision. You will lead a team of Technical Operators who are in charge of connecting new assets to our Gridfuse platform, communicating with asset operators as well as troubleshooting in case of connection issues. You will also be part of the Gridfuse Management team and therefore have a big impact on the culture and organizational development of the company.
The role
People Management: You take over the management of the Gridfuse operations team - Including hiring new team members, fostering regular exchange through 1:1’s and providing guidance and support in team members development
Collaboration: Ensuring cross-team collaboration on all operational issues will be within your area of responsibility
Service Level Agreements: You will be defining and enforcing SLA’s in order to provide excellent customer service
Process Definition: You will be setting up relevant processes to ensure smooth operations
Stakeholder Relationship Management: You will act as the primary point of contact for external stakeholders including clients, partners and regulatory instances
Due to Gridfuse being part of the critical infrastructure, on-call duties may also be required as part of the role.
What we need from you
Ownership: You are a self-starter and love to work in a fast-paced start up environment
Communication: You are a confident communicator – our company language is English, the communication with our external stakeholders is German (C1+)
Networking: You are a networker and enjoy connecting with people as well as maintaining good relationships with our stakeholders
Tech: You know the language of tech people and bring a good understanding of a tech organization
Project Management: You have a structured way of working and know-how in setting up an operations department
Service: You have a proven track record of implementing operations-related SLA’s
Hands-on: You are ready to step in whenever needed and also jump on calls with stakeholders as situations require
Security: You are aware of information security and know-how in business continuity management is a plus
Passion: You are passionate about driving the energy transition and would like to first-hand experience processes related to empowering renewable energies
What we offer
Competitive hardware including a standing desk, 4K curved screen, and MacBook Pro
City center office location including home office option
Real startup culture by having an impact in a small, motivated team
Sounds good to you?
Please submit your application including your salary expectations and earliest starting date. After submitting an application our team will review this and get back to you within a couple of business days.